The representative now receives the package

For applications filed by a representative, the applicant no longer receives a paper welcome package. The representative receives the package through a system-generated email and must provide a copy when the client requests it.

Representatives should treat delivery as a file-control step

The representative should save the package to the client file, review all listed dates and instructions, confirm receipt with the client, and ensure that email filtering does not hide later tribunal correspondence.

General information only

This article is not legal advice. Rules and procedures may change, and the result depends on the facts of each matter.